Frequently Asked Questions
What are your turnaround times?
Turnaround time depends on the complexity level of your images and the quantity. We let you know the turnaround time along with the quotation once we receive your images. Generally we provide 24 Hours TAT. Please let us know whichever TAT you need. Here is our basic turnaround time: 6 hours, 12 hours, 24 hours, 48 hours and 72 hours
How do I place an order?
Click here to learn how to place an order or request a quotation.
How do I send if I have thousands of images?
You can copy all your images into a hard drive or DVDs and send to our production office right away. Contact us to discuss more about this if you need.
Will you put a white background into my images if I need?
Yes, and at no any extra cost. Simply let us know that you want the background to be white. We will then draw clipping path first then make the background white and send you back.
Is your FTP server secure enough?
Yes, absolutely. We create individual FTP account for each client with different username and password. Only you and ourselves get access to your FTP account.
Are my images secure with you?
Yes, absolutely. All our personnel are signed on a non-disclosure bond. Your images won’t be out of office in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers.
Will you use my images for commercial purposes?
Absolutely not in any situation.
What format will the completed files be?
It depends on your requirement. We provide any kind of format you ask. If you need clipping path only then JPG with clipping path is fine. But if you send us TIFF or any other format, we return you the same format unless you ask us to change. If you need masking service, we may send you PNG file with transparent background or PSD file with a layer mask or a second layer with transparent background. If you have any special requirement, simply let us know and we will be more than happy to help.
What file type can I send you?
We accept any type of file. It could be JPG, TIFF, PSD or EPS. However, to save your uploading time as well as ours, we recommend that you send JPG file if it is ok with your end requirement, but of course this is entirely up to you.
Can I get a quote for my images?
Yes absolutely! Use the “Request a Quotation” form to send your images and instruction. We will get back to you within an hour with your quotation.
What is the maximum file size I can upload?
We use the server with unlimited disc space and your account or FTP is set to unlimited as well. So you can upload any amount of file/ file size you want . However, if you use our online up loader to send your images, you can still upload any amount of file at once but each file size should be below than 64 MB.
Can I apply for test work?
Yes you can. If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample image available into our website for you, which you might want to check out. Also don’t forget that we offer risk free services- have your job done first, check the quality, then you pay.
What are your working hours?
Our offshore production office works 24/7 and 365 days a year. Do you have any minimum order requirement No, you can send any quantity of image. No matter if it is only 10, 5, 2 or even 1 image. We always appreciate your business and try to provide as best and flexible service as possible.
How do I send and receive my images?
Click here to learn how to send and receive images.
What happens if I am not happy with any completed image(s)?
Your images are handled with highly qualified DTP professionals and we do not expect this to happen. However, in the unfortunate event, just send us an email describing the problem and your requirement. We will redo that image(s) for you with high level of priority at no extra cost.
Can I pay weekly or monthly?
Yes, you can. Those of our customers who need our service regularly, are welcome to pay weekly or even monthly. Every time you place order, we add a new item to the invoice with all the details (date, batch number, quantity, job description and price). So that you know exactly how many image we processed and all the relevant information before you pay.
How do you guarantee 100% accuracy in your work?
All of the DTP professionals we consist are highly skilled with several years of experience in the field and we check all images for three times before delivery. First of all, we have got team leaders who look after the DTP professionals on how they are working, whether or not they are in the right path. Upon completion, we have quality controller who check all images one by one and finally goes to DTP in-charge who check for the final time before uploading to the customer.
How do you guarantee low cost services?
We take the maximum advantage of low labor cost region Dhaka, Bangladesh where we consist a group of highly skilled DTP professionals who are very fast in the services we render while still maintaining the top quality output.